Refund policy

Return & Exchange Policy – Chhajja-Art

Thank you for your purchase. We hope you love your order 💛
However, if you are not completely satisfied with the merchandise, you may return it to us for a refund or store credit, subject to the policy below.

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RETURNS

All returns must be initiated within 7 days of the delivery date.
Returned items must be unused, unwashed, and in original condition, with all original tags and labels intact.

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REFUND & EXCHANGE POLICY

Refund: Refunds are only available if the product is damaged, defective, or sent incorrectly by Chhajja-Art.

Exchange: For size, fit, colour, or change of mind, exchange is available with a ₹200 pickup & re-shipping charge.

Avoid ₹200 Charges: You can ship the product to us yourself. Once received and checked, we will process your exchange.

Exchange Address:
Chhajja-Art
Property No. 969, Basement, Ward No. 7,
DCM Gali, Mehrauli, New Delhi – 110030

📞 8448966383

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REFUNDS

Once we receive and inspect the returned item, your refund will be processed within 5 working days.
Refunds may take 1–2 billing cycles to reflect in your account, depending on your bank or payment provider.
You will be notified by email once your refund is processed.

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COD ORDERS

For returned COD orders, 20% or ₹200 (whichever is less) will be deducted from the refund amount.

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EXCEPTIONS

The following items are not eligible for return or exchange:

Custom-made clothing and sale product's 

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DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us immediately to arrange a return or exchange.

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QUESTIONS / CUSTOMER SUPPORT

For any questions regarding returns or exchanges, please contact us:

Exchange Your Order🔗

📲 WhatsApp Customer Support: 8448966383
📧 Email: chhajjaart@gmail.com

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